Upon delivery, you’ll need to present your original NRIC/FIN to the courier for verification. Alternatively, you may log in to your Singpass account in the presence of the courier and present your digital NRIC/FIN instead.

If you can’t make it for your existing delivery slot, prepare a Letter of Authorisation and your original NRIC so someone else can receive it on your behalf.

Once your order is prepared for delivery, your appointment can’t be changed. Check your order status in GOMO app to find out if updates are still allowed.

If you’re unable to make it, prepare the Letter of Authorisation and the subscriber’s original NRIC and present it during delivery.

Note that photocopied versions of the NRIC or screenshots of Singpass digital ID will not be accepted. 

Our delivery team will leave a Delivery Advice at your doorstep or send you a SMS/notification if the delivery is unsuccessful.

To reschedule a missed delivery, log in to GOMO app > Me > Track order.

Alternatively, reach out to the respective delivery teams based on the tracking number.

Tracking number ending with S
Contact Singpost via 6845 6485.

Tracking number ending with N
Contact NinjaVan via 6602 8271 or reschedule it via the link sent by NinjaVan.